I finally went to one of their offices and had to wait for them to acknowledge me. There were several other salesman that briefly looked up from their cell phones and didn’t lift a finger to assist me. I go inside and don’t see the salesman I was working with. We do the paperwork and get the car seats in when I notice two warning light pop up on the dash that weren’t there initially. I immediately notice the car has a lose passenger mirror. When I get there, they rush us through the paperwork and have us go for a quick ride. I drove 3 hours with my wife and two kids to the dealership to buy the car. I asked if it had any issues at all and they said no. I asked them if it has been inspected and they said it had been. I called this dealership to confirm they had a minivan that was online. Two days later still no call! DO NOT TRUST THESE PEOPLE. I waited almost 30 minutes to be told the manager said he will see about getting me into something else and would give me a call. I asked for the manager to make him aware he was doing this kind of thing to innocent people. I have five inquires on my credit and I never filled out a application. This guy is a fast talker and very rude to customers. Not knowing he was running my credit, I checked while I was at the dealership to find out he ran it with 5 different places! When I stated I wasn’t aware of you running my credit he got upset and stated you not getting what you want I was trying to help you. I took it as we was just talking numbers, nothing was set in stone. He then filled out what I’m guessing was a application and said sign here. He never stated what I would get in or an ideal. He stated I wasn’t getting in the truck I wanted but he get me into something. After discussing my credit score and income amount. Darryl Phillips was standing outside when I pulled in. What should have been an exciting moment, has left me utterly disappointed in the service I received and has me questioning the integrity of Budget Auto Sales. I just want the issue resolved or I will be forced to take legal action against your company. I have been calling to speak with a manager, but my calls are screened and I receive a text as a response or.Kurt himself answers. Kurt completely gave me the run around and didn’t care about my pain, suffering, and mental anguish, having just spent over $26,000 on a truck with no back seat!!!!! I have the ENTIRE text thread of the conversation between Kurt and myself that will show what he kept promising and reneging on. Then, it went from that promise to pay to he'd write a personal check for $1,000 to me and I'd be responsible for the remaining balance. Kurt then says that he'd pay half and the bank could pay the other half. I expressed that to Kurt, in which he responded that he himself would pay out of pocket to have done. I didn't want it to immediately go that far, I just wanted the backseat installed. I contacted the bank that financed the loan and was told by Chip, that what I'd experienced was an unfair tactic and that I should contact an attorney. I contacted Kurt and inquired about it, and he brushed me off. I got the truck and noticed that it didn’t have a backseat. Since it was my first time ever buying a truck, I took him at his word. I'm a semi truck driver and time is not a luxury for me. The saleman by the name of Kurt Mitchell, told me that the truck I selected, came fully loaded. My experience has been a nightmare, to say the least. My name is Marcus Phillips and I recently purchased a 2019 Chevrolet Colorado truck from Budget Auto Sales in Tifton, Ga.
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